Privacy Policy

Wilde Gourmet – Malta
Last updated: 19/11/2025

 

Wilde Gourmet(“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR)** and applicable Maltese data protection laws.

By using our website or purchasing our products, you agree to the practices described in this policy.

 

1. Data Controller

Wilde Gourmet
Based in Malta
Email: info@wildegourmet.com

 

2. Personal Data We Collect

We collect and process only the information that is necessary for your order, customer service, and site functionality.

 

2.1 Information you provide directly

- Name and surname
- Billing and delivery address
- Email address
- Phone number
- Payment details (processed securely by third-party providers)
- Messages sent to us via email, WhatsApp, forms, or social media
- Subscription preferences (for newsletters or the Wilde Gourmet Club)

 

2.2 Information collected automatically

When you use our website, we may collect:

- IP address
- Browser type and device details
- Pages visited and browsing behaviour
- Cookies (see Cookie Policy)

 

2.3 Information provided when gifting

If you purchase a gift, we may collect the recipient’s:

- Name
- Delivery address
- Contact details (if provided)

You confirm that you have permission to share this information.

 

3. How We Use Your Personal Data

We process your data only for the following legitimate purposes:

 

3.1 To fulfil and deliver your orders

Processing payments
Preparing and dispatching orders
Contacting you with delivery updates

 

3.2 To manage your account or subscription (Wilde Gourmet Club)

- Subscription billing
- Delivery scheduling
- Customer support

 

3.3 To improve our services

- Analysing website traffic
- Enhancing user experience
- Preventing fraud

 

3.4 To communicate with you

- Responding to enquiries
- Sending service updates
- Marketing emails (only with your explicit consent)

 

3.5 Legal & compliance

- VAT and accounting requirements
- Age verification for alcohol sales
- Responding to legal obligations

 

4. Legal Bases for Processing

We process your data under the following GDPR legal bases:

​

- Contract necessity – to fulfil your orders or subscription
- Legitimate interests – fraud prevention, business improvement
- Consent – for marketing newsletters or promotional messages
- Legal obligation – accounting, taxation, alcohol age verification

 

5. Sharing Your Data

We only share personal data when

necessary for our operations, always securely and minimally.

Your data may be shared with:

- Payment processors (e.g., Stripe, PayPal, Revolut)
- Delivery partners / couriers
- Email marketing platforms (only if you subscribe)
- Website hosting and security providers
- Professional advisors (accountants, legal)
- IT support services

 

We never sell your personal data to third parties.

 

6. International Transfers

If any service providers process data outside the EU, we ensure GDPR-compliant safeguards, such as:

- Adequate country decisions
- Standard Contractual Clauses (SCCs)
- Secure transfer mechanisms

 

You may request details of specific safeguards at any time.

 

7. Data Retention

 

We keep your personal data only as long as necessary:

- Order records: 5–10 years (legal requirement for VAT & accounting)
- Customer service messages: up to 2 years
- Marketing data: until you withdraw consent
- Subscription data: up to 2 years after final delivery

 

Data no longer needed will be securely deleted or anonymised.

 

8. Your GDPR Rights

You have the following rights regarding your personal data:

- Right to access – request copies of your data
- Right to rectification – correct inaccurate information
- Right to erasure – request deletion (when legally permitted)
- Right to restriction – limit processing
- Right to data portability – receive your data in a structured format
- Right to object – stop certain processing activities
- Right to withdraw consent** – opt out of marketing at any time

 

To exercise any of these rights, email us at: info@wildegourmet.com 

 

You also have the right to file a complaint with:
Information & Data Protection Commissioner (IDPC) – Malta.

 

9. Security Measures

We take data protection seriously and use measures including:

- SSL encryption
- Secure payment gateways
- Access controls
- Regular system monitoring
- Data minimisation practices

However, no online system is 100% secure, and we cannot guarantee absolute protection.

 

10. Cookies

Our website uses cookies to improve functionality, enhance user experience, and analyse traffic.
A full Cookie Policy can be created if you’d like it separated.

 

11. Links to External Websites

Our website may contain links to third-party sites.
We are not responsible for their privacy practices or content.

 

12. Changes to This Privacy Policy

We may update this policy from time to time.
The latest version will always be posted on our website, with the updated date.

​

13. Contact Us

If you have questions about this Privacy Policy or how we process your data, please contact:

Wilde Gourmet
Email: info@wildegourmet.com